|
|||||||||||||||||
 |
|||||||||||||||||
 |
|||||||||||||||||
1. Why am I being moved over to eFax?In July 2007, your current Fax 2 Email provider joined forces with eFax, a NASDAQ listed (JCOM) and undisputed market leader of internet fax services with nearly 11.9 million customers around the world.By joining forces with eFax, we are now able to offer you greater international coverage, numbers in over 160 UK area codes and competitive flat rate to anywhere around the world. Founded in 1995, eFax provides more than 14.6 million unique telephone numbers in inventory to our customers worldwide. Its global network spans more than 2000 cities in 35 countries on five continents along with the full support of 5 languages and 7 currencies. With eFax, you can enjoy a faster, more cost effective and simpler way to meet your global messaging and communications needs. 2. When will I transfer to eFax?The planned transition to eFax will take place in early December. You will be sent a "Notification" email about 2 weeks prior to the transition. On the day of the transition you will receive a "Welcome" email from eFax. This email will provide you with:1. A link to your new log in page 2. The new log in PIN associated with your Fax number 3. Basic instructions on sending/receiving a fax 3. Will my fax number change?No. Your fax number is your eFax number. You will continue to receive faxes using this number as before. You do not need to communicate any changes to your contacts.4. How do I login to my account?You need your eFax account number and 4-digit PIN to login to you eFax account. Both your PIN and eFax account number are sent to you in your welcome letter. To login to your eFax account, go to www.efax.com.5. What types of payment and currencies do you accept?We accept Visa, MasterCard, American Express, Diners Club, Solo/Maestro (£ only), cheque and bank transfer. We accept currencies from the countries in which we provide service.6. Why don't you accept Laser Card and JCB credit cards?We are processing charges inhouse and will no longer be able to process Laser card or JCB. Please provide us with an alternate CC. If you do not have an alternate CC then cheque or bank transfer may be viable alternative payment method. Standard j2 bank transfer/cheque procedures apply.7. What VAT charges apply now?eFax is a product of j2 Global Ireland Ltd., located in Dublin, Ireland. As a result taxes are levied at 21% (Irish VAT rate). For information on tax exemption call us at 0870 7 11 22 11 or email us at helpuk@mail.efax.com.8. What services and charges are there with an eFax Plus account?Services• Inbound (receive) fax to email • Inbound (receive) fax to web account • Outbound (send) fax via email • Outbound (send) fax via web • Online account and fax storage (1 year) • 130 Free inbound (receiving) fax pages a month • Geographic, Toll Free and Non-geographic fax number • Customer Support via phone or email • Five authorized receive email only • Five authorized send emails • Wireless access to faxes Pricing • First Month Activation Fee (£7.50/11.00€) - Waived for partner customers • Subscription Fee • Standard Monthly (£7.50/11.00€) • Standard Annual (£75.00/110.00€) Usage Fee • Inbound usage that exceeds 130 pages/month is charged £0.08/0.12€ per additional fax page* *A page of fax is equivalent to a 60-second transmission or less. • Local outbound usage is charged £0.06/0.09€ per additional fax page* *A page of fax is equivalent to a 60-second transmission or less. 9. What services and charges are there with an eFax Pro account?Services• Inbound (receive) fax to email • Inbound (receive) fax to web account • Inbound (receive) voicemail to email • Inbound (receive) voicemail to web account • Outbound (send) fax via email • Outbound (send) fax via web • Online account and fax storage (2 year) • 200 Free inbound (receiving) fax pages a month • Geographic, Toll Free and Non-geographic fax number • Customer support via phone or email • Five authorized receive email only • Five authorized send email only • Wireless access to faxes • Free document management software Pricing • First Month Activation Fee (£11.00/15.00€) - Waived for partner customers • Subscription Fee • Standard Monthly (£11.00/15.00€) • Standard Annual (£110.00/150.00€) Usage Fee • Inbound usage that exceeds 200 pages/month is charged £0.08/0.12€ per additional fax page* *A page of fax is equivalent to a 60-second transmission or less. • Local outbound usage is charged £0.06/0.09€ per additional fax page* *A page of fax is equivalent to a 60-second transmission or less. 10. How will I send faxes with my eFax account?As an eFax Plus customer, you can send a fax in three different ways. You can send through your personal email, through eFax Messenger, or you can send via the eFax website.
Click here to learn more about how to send a fax via eFax. 11. How many email addresses can I register with eFax?You may register up to five email addresses. Thereafter, you will need another eFax number for every 5 email addresses.12. Can I save my faxes online? How big is the storage space? How long is the storage for?With eFax Plus, your faxes can be stored for up to one year online in the eFax Message Center. 12 months after you receive faxes, these messages will be removed and cannot be recovered. If you wish to keep your faxes online longer than 12 months, please consider an upgrade to eFax Pro.eFax Pro is a more complete communication solution. In addition to the features of eFax Plus, you can receive up to 200 fax pages per month and access your faxes online for up to two years. Your eFax Pro number will also accept voicemail and deliver it as an email attachment. 13. What will happen to my Administrator Log-in?eFax only provides Administrator Log-ins to eFax Corporate account. If you would like more information call us at 0870 7 11 22 11 or email us at helpuk@mail.efax.com and ask about upgrading to eFax Corporate.14. What are the charges for sending and receiving faxes?Your monthly or annual rate for eFax service does not cover usage charges, described below:Outbound (sent) faxes are billed at £0.06/0.09€ per page to destinations in the EU, US/Canada. For rates to other destinations, please visit https://www2.efax.com/efax/twa/getRates eFax Plus customers are given 130 Inbound (Received) fax pages FREE each month. If you exceed 130 pages then your eFax numbers will be billed at £0.08/0.12€ per each additional page. A page of fax is equivalent to a 60-second transmission or less. 15. How is usage charged?Monthly or annual subscription charges are billed to your credit card on your regular (anniversary) billing date, which is determined by your account's creation date. Outbound and inbound faxing charges are debited from a separate prepaid usage balance. This prepaid reorder amount is called a "top-up." A top-up is billed to your credit card whenever your service credit is exhausted and your top-up balance (less the estimated charges for any pending faxes) drops to £1.00/2.00€.The top-up amount is set to £6.00/9.00€ by default. 16. What is a Top-up?A top-up is a prepaid usage credit applied to your eFax account. To avoid service interruptions eFax automatically debits the Top-up from your credit card when your usage balance drops to £1.00/2.00€. The top-up amount is set to £6.00/9.00€ by default.17. How can I obtain additional information about my account? Where can I ask technical and billing questions?If you have any questions or require more information, please contact us at one of the following:Visit our Help section to view the entire FAQs Email Customer Service at helpuk@mail.efax.com Call Customer Service at 0870 7 11 22 11 18. How can I upgrade my account?You can upgrade to enhanced service packages or from a monthly to a yearly customer by contacting customer service. A customer service rep can provide you with information about your service options. Call us at 0870 7 11 22 11 or email us at helpuk@mail.efax.com.19. How do I change my PIN?To change your PIN, log into your eFax account at account login, in the Account Profile window, click on the PIN Change link. Alternatively, you can click on the Profile link and select Change PIN to modify your PIN.To obtain your current eFax Number and/or PIN please click HERE. 20. Do I have to download and use eFax Messenger to be able to view my faxes?No, you can view your faxes in TIFF or PDF format. If you choose to use messenger, you can download it here.21. How can I add additional lines to my account?A customer service representative can help you add additional numbers.22. How can I get consolidated billing across my multiple fax numbers?Consolidated billing is available only for eFax Corporate accounts. If you would like speak to a customer service rep about qualifying for eFax Corporate, please call us at 0870 7 11 22 11 or email us at helpuk@mail.efax.com. |
|||||||||||||||||
|
|||||||||||||||||
